Review requests

Ask happy customers for reviews at the right moment.

InstantDesk helps service businesses send polite review requests after completed visits, jobs, or appointments.

Clear offer

Review requests that protect your brand

Solution

InstantDesk adds a simple review request workflow that supports your team without feeling pushy or generic.

Problem

Reviews are easy to forget when your team is busy, even after customers have a good experience.

SMS review prompts

Timing rules

Google review link support

Status tracking

Team oversight

Follow-up coordination

How it works

Map the questions, services, routing rules, and lead fields your team needs.

Launch website chat with approved answers, live handover, and Google Sheet CRM capture.

Tune replies, follow-up timing, and review request workflows from real conversations.

Example use cases

Use case example

After a completed appointment, a customer receives a short thank-you message with a review link and your team sees the status in the lead sheet.

Ask dental patients for reviews after completed visits.

Follow up with salon clients after appointments.

Request reviews after home service jobs are finished.

FAQ

Will review requests be spammy?+

No. The workflow should be polite, timed, and limited to appropriate customer moments.

Can we control the wording?+

Yes. Copy can match your brand voice and local market.

Does this replace reputation management software?+

No. It is a lightweight review request workflow designed for practical local business operations.

Book a personalized demo and we will map the exact website chat, lead capture, follow-up, and CRM flow for your business.